30-day limited warranty
Machines purchased from SlumberTech Solutions include a 30-day limited warranty, starting on the ship date, covering machine problems not caused by customer damage or tampering.
Returns Policy & Warranty
Warranty on every machine we sell
Machines purchased from SlumberTech Solutions include a 30-day limited warranty covering machine problems not caused by customer damage or tampering. Here's exactly how it works.
After 30 days
Repairs are available at time and materials, meaning the labor and parts needed to repair the machine.
Reported in time stays covered
A covered problem reported during the warranty period remains a warranty claim even if the repair is completed afterward.
The 30-day limited warranty
Machines purchased from SlumberTech Solutions include a 30-day limited warranty covering machine problems not caused by customer damage or tampering. The 30-day period begins on the ship date.
For a covered claim, SlumberTech Solutions will choose the appropriate remedy case by case, which may include repair, replacement, or refund.
What the warranty does not cover
The warranty does not cover damage or malfunctions caused by customer or third-party tampering, improper disassembly, alterations to internal components, bypassing safety features, or firmware modifications. This exclusion applies to problems caused by those actions.
- Damage or malfunctions caused by customer or third-party tampering.
- Improper disassembly.
- Alterations to internal components.
- Bypassing safety features.
- Firmware modifications.
Modifications supplied or performed by SlumberTech Solutions are not considered customer tampering.
After 30 days: time and materials
After the 30-day coverage period, repairs are available at time and materials, meaning the labor and parts needed to repair the machine.
A covered problem reported during the warranty period remains a warranty claim even if the repair is completed afterward.
How to request a warranty repair
- 1
Tell us what's happening
Email SlumberTechSolutions@proton.me with your order information and a description of the issue.
- 2
We assess the problem
We reply with an assessment and confirm whether the problem falls inside the 30-day warranty period.
- 3
Contact us before shipping
Please contact us before shipping anything. For warranty claims, you cover shipping to us and we cover return shipping. For paid repairs, shipping is arranged when you contact us.
Please contact us before shipping anything.
Returns
General returns of working machines or supplies are not accepted. If your machine develops a problem, it is handled as a warranty claim or a time and materials repair as described above.
Your legal rights
This warranty does not limit any rights you have under applicable law.
Last updated: 24 September 2026
Questions about a machine?
If your machine develops a problem, please contact SlumberTechSolutions@proton.me with your order information and a description of the issue.